Privacy Policy

1. Information We Collect

The PDPA says that “personal data” is any information, true or false, about a person who can be identified from that information or from that information and other information that a business has or is likely to have access to. Noah gets the information you give us when you use our website, talk to us, or try to buy something. This is some of the personal information we might get or gather about you:

A. Information You Provide

  1. Name
  2. Email address
  3. Shipping address
  4. Phone number (optional)
  5. Payment information (processed securely via third-party gateways)
  6. Order history or inquiries

B. Automatically Collected Data

  1. IP address
  2. Device/browser type
  3. Referral source (e.g., Google, Facebook)
  4. Pages visited and time on site
  5. Cookies and usage data (see Cookie Policy below)

There are social networks and websites that outside groups, such as Facebook, Instagram, Twitter, and others, run. People who use those sites may give us information about you if you choose to link your profile on our site to your profile on those other sites or social media sites.

2. How We Use Your Data

We only use the information you give us to complete your orders and make your shopping experience better.

In particular:

  1. To take care of your things and send them out
  2. To give good service
  3. To send order reminders and keep track of them
  4. You will only get emails with ads if you agree.
  5. To speed up websites and make what you see more personal
  6. To live up to their legal obligations
  7. When it comes to business, our company does not rent, sell, or give your private information to other sites.
  1. If you agree to let us use your information for marketing, we may send you marketing, advertising, and promotional materials and/or documents about goods, services, and/or third-party groups that are selling, marketing, offering, organizing, getting involved in, or promoting them, whether they exist now or in the future. This includes the goods, services, and events of outside groups we might work with, like healthcare providers.
  2. Taking care of, storing, and backing up your info, whether it’s in Singapore or somewhere else (like in case of a disaster);
  3. To make sure that our building, our customers, our employees, and/or visitors are safe and secure; to handle and go through disciplinary, security, crime prevention, and/or quality assurance matters, plans, and/or processes. Besides what has already been said, we want you to know that any surveillance cameras that are put up at our building and/or offices, now or in the future, will only be used for safety, security, training, and preventing crime. You agree that these cameras can record information about you that we will then use.
  4. Checking and adding to our IT and business systems and infrastructure, as well as fixing and making them better.
  5. Putting together data on your transaction(s) and/or the transactions that a healthcare provider or we have with our clients
  6. watch over, help with, process, or take part in any transactions or activities you do on the Website or on a Healthcare Provider’s website or mobile app;
  7. following your orders and/or making them easier to do, or answering any question you (or someone you say they spoke for you) gave;
  8. For at least one of these reasons, we want to call, text, fax, email, or write to you by phone, voice call, email, writing, or mail. You agree and understand that we may contact you in this way by sending you letters, documents, or notices, which may require us to share some personal information about you in order to deliver them. This information may also be on the outside of envelopes and mail packages.

3. Data Security

Your information is stored securely using:

  1. SSL encryption for all site traffic
  2. Secure third-party payment processing (we do not store credit card details)
  3. Firewall-protected hosting and malware monitoring
  4. Data access restricted to authorized personnel only.

4. Cookies & Tracking Technologies

We might use cookies to tell you apart from other people who use the Website.

  1. No matter what device you use, we will put a text and number file called a cookie on its hard drive.
  2. There are settings on your computer that you can use to turn cookies off or delete them.
  3. That’s why we use log-in cookies to keep track of who you are after you log in.
  4. Session cookies may help us keep track of you as you browse our site and remember what you type so you don’t have to type it all over again.
  5. One of the best and most popular web tracking tools, Google Analytics, can be used on our site. We can make the service better for you by learning how you use it. So that we can keep making interesting content, these cookies may keep track of things like how long you stay on the site and which pages you look at.
  6. As long as you use the website, you agree to the above uses of cookies on the website. But please remember that we can’t change the cookies that other sites use.
  7. To find out more about cookies and how they work, go to www.allaboutcookies.org.

5. International Data Transfers

Even though the website is based in Singapore, your information may be stored or processed on secure computers in other countries. To keep this kind of information safe, we follow all the rules set out in the Personal Data Protection Act (PDPA).

6. Email & SMS Communication

Using Email and SMS to Talk

We may send you:

  1. Links to track your order and order confirmations
  2. Important changes to products or safety
  3. Special deals (only if you registered)

You can stop getting advertising emails at any time by clicking on the link at the bottom of the email.

7. Your Rights Under PDPA

It’s your right to:

  1. Ask to see your data. Ask to have your information changed or deleted
  2. Get out of agreeing to sell to you

Write to the Personal Data Protection Commission (PDPC) and make a complaint.

8. Who Has Access to Your Data

The only people who can see the minimum amount of information needed to fill your order are authorised Medsinga staff and safe partners, such as payment processors and logistics providers.

We don’t give your information to advertising or other people who aren’t connected to us.

9. WPolicy Updates

We may change this Privacy Policy from time to time to reflect changes in the law or how we do business. When we do, we’ll let you know by email or a banner on the page.

Last changed on July 16, 2025

10. Connect With Us

If you have concerns about this policy or your information, please get in touch with:

Send email to privacy@medsingamart.com.

Medsinga Pharmacy, Singapore (only online) is the business address.

Call: For safety reasons, only available upon request

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